Support

We’re Here to Help

RenuKrete surfaces are created to enhance existing concrete in outdoor spaces like pool decks, patios, and walkways. These surfaces live outdoors year‑round and naturally experience dramatic changes in temperature, shifting ground, and regular use.

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Over time, questions can arise about appearance, cleaning, or normal changes that come with outdoor exposure. Our support process is designed to provide clarity, guidance, and next steps so you know what’s expected, what’s normal, and what options are available when adjustments or maintenance are needed.

 

If you’re an existing RenuKrete customer and need assistance, please complete the form below. Your request will be reviewed and addressed through our support system.

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What You Can Expect from RenuKrete Support

• Structured review process
  All requests are reviewed using a consistent support framework designed to evaluate the information provided and determine appropriate next steps. The process includes a comprehensive review of previous support history at your address.

• Clear, written guidance
  Many questions can be resolved through maintenance recommendations, product guidance, or clarification around normal surface behavior over time. Responses are provided in writing for clarity and reference.

• Objective evaluation
  We may send you a request to upload photos into our Quality Assurance system which will allow us to perform a fair and objective evaluation.

• Reasonable response times
  Most support requests receive a response within 1–2 business days. Requests submitted on weekends or holidays are handled the next business day.

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Caring for Your RenuKrete Surface

RenuKrete is designed for real life—outdoor exposure, foot traffic, and everyday use. Like any outdoor surface, proper care helps ensure the best long-term appearance. We will be happy to send you the Care Recommendations that we provided at the end of the installation.

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General care tips:

• Routine cleaning with mild soap and water is usually sufficient

• Approved cleaning soap is available from RenuKrete

• Avoid harsh chemicals or abrasive cleaning methods

• Power washing is possible but keep in mind that power washing can damage any surface and such damage is excluded from our warranty

• Avoid rock salt or aggressive de-icing products

• Periodic resealing (every 3-4 years depending on use and exposure) helps maintain appearance and protection

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For deeper cleaning or refresh services, professional maintenance options may be available depending on your location.

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Before You Contact Support

To help us assist you efficiently, please be ready to share:

• Your installation address

• Approximate installation date

• A brief description of your concern or question

• Photos, if applicable

Clear details allow us to provide faster and more accurate guidance.

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​Contact Support

Please complete the form below to request assistance. Submissions are reviewed in the order received, and responses are provided electronically. We appreciate your trust in RenuKrete and are committed to helping you get the most from your surface. We appreciate your trust in RenuKrete and look forward to helping you get the most from your surface.